The policy of the organisation is at all times to be fair and equitable to registered students. Applications for refunds can be made to the Director or CEO of the organisation.

There is a 7 day cooling off period, in case the student changes his mind or doesn’t want to start the course, the student is entitled to get a full refund.

If the student is unable to commence after the 7 day cooling off period, a refund of 90% of the full fees will be forwarded to the student if 7 or more days’ notice is given. Less than 7 days’ notice will attract a 50% cancellation fee.

If a student is disadvantaged and cannot complete his/her course as a result of a situation that is instigated by the Stark Institute then a full refund for the non-delivered portion of the course will be made and a Statement of Attainment issued for units completed. If the student does not complete the course or withdraws of their own volition then the normal refund policy of "no refund after commencement of course" applied.

Stark Institute will ensure that it will assist a student to complete the qualification once the student has enrolled with the organization.